Assistant Business Systems Manager Shipboard
応募 後で応募 Job ID 10081361 勤務地-都市 シンガポール, シンガポール 勤務地-国 Disney Experiences 掲載日 2024/05/20仕事内容:
At Disney Cruise Line, you can set sail on a job opportunity of a lifetime! Disney Cruise Line has established itself as a world-renowned leader in hospitality and entertainment and has been recognized as the top cruise line for families. Disney Cruise Line offers a unique opportunity for those looking to grow, excel and work for one of the most innovative and welcoming companies in the world. Apply today to embark on your career and navigate your future!
As a Assistant Business Systems Manager Shipboard, you will be a Subject Matter Expert (SME) providing operational systems support for the multiple systems and interfaces used by Disney Cruise Line for booking cruise reservations and related package items, for embarking our Guests, and for delivering the Guest experience onboard our ships.
Your Responsibilities – How You Will Make a Difference
- Support embarkation operations and shipboard Cast Members, Crew, and Partners to provide systems operation guidance and training at our homeport and outport locations. Provide operational systems support for new ship construction, launches and dry docks.
- Collaborate with Business Operations and Business Technology to provide information and guidance to the business unit that will have a significant impact on their planning and decision making.
- Develop Standard Operating Guides, manuals, policies, and procedures. Partner with the appropriate training teams to provide support across lines of business.
- Capture operational requirements for, or on behalf of, Travel Services, Terminal Operations, and other internal/external partners.
- Perform and coordinate user acceptance testing of new system releases, incidents, outages and issue resolution.
- Responsible for effective and timely communication of issues, incidents, new releases and outages.
- Gather requirements, design, build, and manage business rules within applications.
- Provide appropriate systems access within established guidelines and perform access audits to comply with security controls, including SOX/PCI controls.
- Cast Member may be asked to travel domestically and internationally in support of the business operation. Travel may account for up to or in excess of 20% of the working year.
- Must be available 24/7 and provide rotational on-call support including nights, weekends and holidays. On-call support may require immediate action, escalation, oversight, and maintained engagement until impact resolution has been achieved.
Basic Qualifications – What You Will Bring to the Team
- Strong knowledge in one or more cruise or travel related applications: Seaware, Fidelio, SilverWhere, AffairWhere, and/or XDining
- Self-starter, recognizing when projects need to involve multiple partners and decisions need to be made at other levels within the organization
- Demonstrated ability to work in a fast-paced environment, successfully meeting deadlines
- Oral and written communication skills, with strong attention to detail
- Project management skills
- Demonstrated ability to handle confidential information
- Strong knowledge of Microsoft Office applications
- Experience with reporting applications such as Business Objects, MicroStrategy, and/or Tableau
Preferred Qualifications
- Cruise industry experience (shipboard and/or shoreside)
- Strong knowledge of Disney Cruise Line and Adventures by Disney products, processes, and services
- Experience developing automated forms and workflows
- Knowledge of SAP, report writing applications, and property management systems
- 5+ years of technical systems experience
Education Requirements
- Bachelor's degree or equivalent
The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.
Disney Experiences について:
Disney Experiencesは、テーマパーク、リゾート、クルーズ船、ユニークなバケーション体験、製品などを通じて、ディズニーのストーリーとフランチャイズの魔法を世界中に届けています。ディズニーは、米国、欧州、アジアの6つのリゾート、トップレーティングのクルーズライン、人気のバケーションオーナーシッププログラム、受賞歴のあるガイド付きファミリーアドベンチャービジネスを有し、旅行業界でひときわ輝いています。さらに、ディズニーのグローバルコンシューマー製品事業には、世界をリードするライセンスビジネス、世界最大の子ども向け出版ブランド、あらゆるプラットフォームのゲームにおける世界有数のライセンシング、世界中のロケーションおよびオンラインのディズニーストアがあります。
The Walt Disney Company について:
The Walt Disney Companyは、その子会社・関連会社とともに、多様性あふれる国際企業として、Disney Entertainment、ESPN、Disney Experiencesの3事業を柱に、ファミリー向けエンターテインメントとメディアの世界をけん引しています。1920年代に小さなアニメ・スタジオとしてスタートしたDisneyは、今日のエンターテインメント業界において卓越した存在となりました。ディズニーは今後も、子供から大人まで、ご家族のだれもが楽しめる一流の物語や体験を生み出し続けます。Disneyのストーリーやキャラクター、体験は、世界中のあらゆる場所の消費者やお客様に届けられています。当社は40カ国以上で、従業員とキャストメンバーが一丸となり、世界的にも地域的にも歓迎されるエンターテインメント体験を創出しています。
このポジションは The Walt Disney Company (Southeast Asia) という事業部門の一つである Disney Experiencesでのお仕事です。