Asso Specialist, Disney Youth Programs

This position and role supports the sales effort and servicing of Disney Youth Programs, as well as reporting to the Event Services Manager to support the bookings in Hong Kong as in overseas, also, to support Youth program operation, booking system and reports driven, coordination and execution of local and overseas schools and youth groups to join Disney Youth Programs for educational, musical performance and celebration. In this role, the Associate Specialist will be expected to prepare youth related business reports and support the analysis on the figures, program booking trends, and district penetration figures and Program operations to work closely with multiple teams in order to fulfill the administration of the bookings, payment and ensure smooth and satisfactory arrival of the groups and our target customer.  

Job responsibilities: 

• Manage relationships with Principals, teachers and youth leaders, via telephone, email, presentations, and face-to-face meetings, proving clear and concise messages to them in an effort to promote and sell youth experiences at Hong Kong Disneyland.   

• Assist the leader in the evaluation of youth questionnaires, youth figures and reports and to conduct research on up-to-date education trend and reform for future program enhancement, development and operation.   

• Assist and support the leader on program analysis, enhancement and operation in order to ensure the youth products designed best match with the Hong Kong market needs

• Consult Principals, teachers, youth leaders etc during sales call (email and phone) in determining the best programs for the group following a discovery process and address stakeholders’ concerns and enquiries

• Support the Youth Sales Team in the utilization of the figures in SFA, youth database creation as well as to support analysis on the youth reports for the planning of sales strategies and tactics. 

• Office administration and clerical support, including the arrangement of meetings, taking meeting minutes, office supply ordering / pickup and maintenance, courier deliveries, team cast related preparation and arrangement, organize filing systems and other related tasks. 

Job requirements  

• Higher Diploma or above in any relevant disciplines with at least 2 years of relevant working experience;

• Independent, detail-minded and self-motived with good communication, organizational and project management skills;

• Strong experience in administration work with customer service facing role, ability to deal with people tactfully and in an appropriate manner;  

• Corporately presentable, strong problem solving skills with ability to multi-task and work independently  in a fast and dynamic work environment

• Excellent command of written and spoken English, Cantonese, and Putonghua 

• Proficiency in computer applications. Familiar with SFA, preferably with knowledge in student education products and programs in Hong Kong and understanding of Hong Kong school market and curriculum is an advantage

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