Business Process Manager, Business Operations
応募 後で応募 Job ID 10104884 勤務地-都市 ニューヨーク, ニューヨーク州, アメリカ合衆国 勤務地-国 Disney Direct to Consumer 掲載日 2024/11/19仕事内容:
This role will collaborate cross-functionally with the Business Operations team, the entire Disney Entertainment organization, as well as groups & stakeholders from business units across The Walt Disney Company, to generate scalable, efficient, & replicable process improvements & project efforts across the organization.
This individual will lead project management and process improvement efforts, identify improvement opportunities, design new workflows, & define technical requirements for new systems, features, & integrations. The individual will also effectively track the execution, communicate the status, & help deliver on these multiple interconnected projects throughout the business. The successful candidate will blend strong business & process expertise with effective stakeholder management, project management, & communication skills.
WHAT YOU’LL DO
PROCESS DESIGN & MANAGEMENT
Lead business process creation and optimization projects for the Business Operations group, working across the organization to help streamline our business process and ensure the successful launch of our product globally
Manage select critical business processes to ensure business continuity and proper management; optimize and continuously improve as required
Design and implement key performance indicators and metrics, establishing tracking and communication protocols
Work with other business groups in performance analysis and identifying improvement areas, in order to ensure delivery and improvement of relevant KPIs
Work closely with product managers to ensure seamless integration of software solutions; Coordinate with stakeholders and users to gather detailed product integration requirements
Collaborate with Finance team to establish cost and efficiency measurements and create plans for optimization
Work with the data analytics team to ensure reporting for volume, efficiency and other relevant KPIs and metrics. Define and establish accurate coverage measurements for content assets
Optimize process for capturing data and reduce reporting complexity
Standardize request methods and build processes to enable self-service.
Support program managers in setting up workflows for new projects and stakeholders.
Establish efficient standards and guidelines
Build effective working relationships with the Disney DTC Marketing, Product teams to create high levels of visibility and predictability across all Disney DTC projects
Create tools, reports, and processes to effectively communicate project status to all stakeholders.
Execute and deliver in a highly matrixed and distributed environments
PROJECT MANAGEMENT & BUSINESS OPERATIONS
Project management of initiatives including establishing project plan, tracking progress, & documenting milestones
Implementation & documentation of business processes across multiple stakeholders
Translate policies & key decisions to executive memos & process documentation to support a number of functions including customer service, legal, finance & marketing
Other duties as assigned & as necessary to support a growing operation & product launch schedule
Create, communicate and manage detailed project plans, dependencies, resource plans, schedules and deadlines
Partner with the various TWDC business units in order to effectively track projects across those organizations that impact the Disney DTC service
Other business operations duties as assigned & as necessary to support a growing operation & product launch schedule
Strong presentation skills and ability to develop comprehensive project plans of all scope sizes and functions
WHAT TO BRING
Track record that shows you’re ready to excel in meeting the extraordinary challenges of this role (5+ years in similar roles in technical, consumer-facing environments with a digital marketing focus)
Ability to develop professional presentations that communicate, track, and illustrate project health as well as process flow recommendations and other key deliverables
Proven experience in process optimization / transformation in order to increase process efficiency, reduce time-to-market and support scalability
Experience with Lean/Six Sigma methodology
Experience working in and leading cross-functional projects
Development and execution of project plans according to project methodologies
Good communicator, able to work with, influence and align with multiple stakeholders
Flexible and able to find the right balance between structured problem analysis and project management and agility to deal with a fast-paced environment
Ability to communicate effectively on a regular cadence to executive management on overall program health
Strong attention to detail
Expert knowledge to anticipate a wide range of future needs and opportunities and facilitate development of complex solutions
Excellent people management skills, including the ability to influence a wide range of audiences
Creatively and collaboratively disruptive
Strong negotiation and issue resolution skills
Self-motivated, high-energy, tenacity
Ability to determine resource needs and recommend solutions
NICE-TO-HAVES
Personal affinity for the brands and franchises of The Walt Disney Company
BA/BS in business, computer science, other business/tech field or equivalent work experience
Six-sigma Black Belt
The hiring range for this position in New York, NY is $108,500.00 to $145,400.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Disney Direct to Consumer について:
Disney’s Direct to Consumerチームは、Disney Entertainment内のHuluとDisney+のストリーミング事業を統括し、The Walt Disney Companyのクラス最高のストーリーテリングを世界中のファンや家族に届けています。
The Walt Disney Company について:
The Walt Disney Companyは、その子会社・関連会社とともに、多様性あふれる国際企業として、Disney Entertainment、ESPN、Disney Experiencesの3事業を柱に、ファミリー向けエンターテインメントとメディアの世界をけん引しています。1920年代に小さなアニメ・スタジオとしてスタートしたDisneyは、今日のエンターテインメント業界において卓越した存在となりました。ディズニーは今後も、子供から大人まで、ご家族のだれもが楽しめる一流の物語や体験を生み出し続けます。Disneyのストーリーやキャラクター、体験は、世界中のあらゆる場所の消費者やお客様に届けられています。当社は40カ国以上で、従業員とキャストメンバーが一丸となり、世界的にも地域的にも歓迎されるエンターテインメント体験を創出しています。
このポジションは Disney Streaming Services LLC という事業部門の一つである Disney Direct to Consumerでのお仕事です。
Disney Streaming Services LLC は機会均等雇用主です。応募者は、人種、宗教、肌の色、性別、性的指向、ジェンダー、性自認、性表現、国籍、家柄、年齢、配偶者の有無、軍役経験の有無やその地位、健康状態、遺伝情報や障がい、または連邦法や州法、地方法で禁止されているその他の法的根拠に関係なく、雇用の検討対象となります。Disneyは、すべての人々のアイデアと決断が、成長、革新、最高のストーリーの創造に役立ち、絶えず進化する世界において、価値ある存在になれるよう支援するビジネス環境を支持します。