Guest Services Manager, New Amsterdam Theater

At Disney Theatrical Group we strive to create a culture of innovation, inclusion, collaboration, and creativity.  Stories shape how we see ourselves and everyone around us. As storytellers, we have the power to not only uplift and inspire, but also to champion the spectrum of voices in our world.  If you want to help tell compelling, diverse, and enduring stories through live theater, we want to hear from you.  

Disney Theatrical Group seeks a Guest Services Manager for our New Amsterdam Theater. As the Guest Services Manager you will work closely with the Senior Theater Manager to supervise operations and provide direction to the front of house staff during performances and any special events.

Responsibilities to include, but not limited to:

• Managing the guest services program to ensure unforgettable guest experiences through unmatched service
• Oversee the daily operation of the New Amsterdam Theater Front of House including: guest services, training, staffing, and payroll. Partner with vendors and suppliers of hospitality services.
• Plan for and ensure that all personnel, facilities and materials are in complete readiness for operation
• Maintain compliance with safety and security protocols
• Partner with the Senior Theater Manager to manage the staffing level by ensuring appropriate staffing utilization, par staffing levels and appropriate manpower to run an efficient operation
• Responsible for the development of theater staff: training, coaching, counsel, and mentoring to increase guest & team member satisfaction
• Create detail reports on each performance including House Reports and Incident/Accident Reports
• Manage and record all Floor Director Reports
• Oversee and manage all special dignitary visits and backstage tours
• Oversee uniforms for staff
• Perform other duties as assigned

Basic Qualifications:

• Candidates must have proven management experience in Theater or Guest Services. 
• Experience in people management, planning, fostering teamwork and providing feedback is imperative for this role. 
• Detail oriented with excellent communication, organization and conflict resolution skills
• Excellent ability to manage with a leveled approach at all times. 
• All applicants must be able to work a fluctuating schedule which may include nights, weekends, and holidays; and enjoy working in a fast-paced environment.
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.   

Preferred Qualifications:

• Experience in the theater and/or the entertainment industry preferred.
• Passion for historic theatre preservation and NYC history a plus.

Disney Theatrical Group, a division of The Walt Disney Studios, was formed in 1994 and operates under the direction of Andrew Flatt, Anne Quart, and Thomas Schumacher. Worldwide, its ten Broadway titles, including the current Broadway productions of The Lion King and Aladdin, have been seen by more than 200 million theatregoers and have been nominated for 62 Tony® Awards, winning Broadway’s highest honor 20 times. Disney Theatrical Group also delivers live shows globally through its license to Feld Entertainment, producer of Disney on Ice. In addition, DTG licenses musical titles for local, school and community theatre productions through Music Theatre International, resulting in over 500,000 performances around the world reaching audiences of more than 150 million. 

   

Additional Info:  

   

DTG is committed to providing the highest quality opportunities for the widest, most diverse group of talented professionals throughout their career trajectory. We encourage applications from individuals whose backgrounds are currently underrepresented in the field of theater, inclusive of race, ethnicity, class, gender identity or expression, disability, and sexual orientation.  

The hiring range for this position in New York, NY is $58,100 to $75,100 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.