Network Engineer

ILM Mumbai is the youngest of all of the ILM studios, the Mumbai studio leverages the expertise and technological know-how developed over 40 years at Industrial Light & Magic combined with the top artists and technicians in the region. Knowledge and culture flow freely between the company’s six studios and the global team shares tools and workflow allowing for seamless partnership on all projects. We are looking for a Network Engineer who reflects the innovative spirit, creative talent, production excellence, and passion for great filmmaking that define ILM. The Network Engineer will oversee the installation, maintenance, upgrades and support of all network hardware, firewalls, load balancers, vpn systems and all related equipment and services throughout the Lucasfilm and ILM facilities, domestic and international. They will be active in both development projects and service support.While drawing on traditional IT techniques, they will also take advantage of modern DevOps approaches to ensure the availability of services that provide the core foundation of IT that are essential for the smooth operation of our multi-site, award winning film production and visual effects companies.

What You’ll Do

● Act associate engineer for technology projects, ensuring implementations follow best practices and are in line with project objectives.

● Provide internal level 1 & 2 support on technologies within IT Operations. Perform network troubleshooting to isolate and diagnose advanced problems. Monitor the incident queue and take ownership of issues needing resolution.

● Drive operational efficiencies and reliability of the IT infrastructure to the highest levels, through implementing effective service monitoring, maintenance programs and foundational system design with a global perspective.

● Work closely with other technical groups to ensure that IT standards and technologies are in line with overall technical direction and security posture of Lucasfilm and its companies.

● Maintain documentation and processes around key IT services in the organization.

● Provide excellent customer service, including clear verbal and written communications.

● Must be available via mobile phone to participate in team on-call rotations during work and non-work hours.

● Participates in the activities of the globally distributed IT team, including development and support activities, regular status and planning meetings as time zones permit.

● Partner closely with IT, PE, IS and R&D teams globally.

● Ensures the high availability of configuration management and service deployment systems.

● Analyze business requirements to develop technical network solutions, perform network modeling, analysis, and planning. Design, test, and inspect data communications systems. Develop technology roadmaps with the team.

What We’re Looking For

● Bachelor’s degree in Computing Science, or equivalent professional experience.

● 4 to 6 years of experience as a professional IT Network Engineer, preferably in the visual effects or computer animation industries, building and supporting networking technologies in a multi-platform high performance production environment.

● A clear and concise communicator, written and verbal, with the ability to keep end users informed of progress and managers informed of requests.

● An effective listener: able to engage with and understand others to discover what their requirements are.

● An effective team player with a proven ability to resolve problems professionally and systematically.

● An effective time manager: must be able to prioritize a multitude of requests and not be afraid to ask for help if the path isn’t clear.

● Passionate about delivering rigorous follow-through on assigned tasks.

● An agile, flexible and quick thinker: this is an energetic, dynamic environment requiring an ability to adapt to rapidly changing requirements.

● Detailed oriented, highly organized self-starter, able to multi-task without supervision.

● Strong customer service attitude and skills.

● Network switching and routing (Brocade & Arista a plus), firewalls, load balancers, VPN appliances.

● Knowledge of carrier technologies such as, BGP experience as well as the ability to work well with network providers for installation and troubleshooting.

● Analytical and detail oriented.

● Deep knowledge of networking technologies including: OSPF, BGP, VRF, MPLS, VxLAN, IPSEC, sFlow, Spanning-tree configurations and troubleshooting.

● Knowledge of IP and be able to troubleshoot various issues using packet sniffers.

● Thorough understanding of system performance issues and tuning

● Deep understanding of IT security concepts, procedures and implementations.

● Excellent and thorough documentation skills.

● Knowledge of cloud platforms such as Microsoft Azure, Amazon Web Services and Google Cloud Platform.

● Preferred Skills / Competencies:

● Knowledge of ITIL framework concepts.