Quality Assurance Analyst, Consumer Products

Wherever you are in the amazing world of Disney, you are contributing to the stories of our iconic brands, recognised by audiences everywhere for entertainment, information and inspiration. Innovation, imagination and inclusion are at the core of Disney, defining the experience that we deliver as well as providing the foundation of our success. The scope of our business, combined with global growth and collaboration result in an inclusive employee experience characterised by continuous learning, development and achievement.

The Quality Assurance (QA) Analyst sits with our Merchandise Sourcing Department. This role is responsible for ensuring production of merchandise meets the established standards of Disney quality including reliability, usability, integrity and performance. The Analyst consults with the Manager, QA to resolve quality, production, and efficiency problems. Functions as an information source to Sourcing and management when special and critical quality issues occurs. The QA Analyst assists and supports the company’s direction in managing suppliers to continuous improvement of Disney quality standards, validation process and verification activities while meeting local, state and federal regulatory requirements.

Responsibilities:

• Confirms the supplier/factory audit procedures are properly carried out and assigned work schedules are maintained. 
• Develop, recommend and monitor corrective and preventive action when necessary with regards to factory compliance improvement plan. 
• Plan, conduct onsite inspection of products to ensure finished product quality meets desired Disney standards. 
• Prepare reports to communicate outcome of quality activities 
• Analyze data to identify areas for improvement in the quality system 
• Monitor risk management activities 
• Supports leadership to manage the deliverables of the development of short and long-term quality and compliance strategies for managed suppliers, setting priorities, objectives, and action plans to mitigate risk with measurable accountability. 
• Provides and educates suppliers direction on Disney’s compliance standards and continuous improvement of the quality management systems. 
• Assists, as needed, with C-TPAT or other regulatory inspections or training. 
• Travels domestically and internationally to conduct production inspection, evaluate supplier’s quality performance and factory compliance enhancement. 
• Participates in continuous improvement initiatives to improve product quality and reduce finished product rejects/complaints. 

Core Skills:

• Discuss with Manager, QA to make appropriate recommendations and set timetable for improvement and corrections for suppliers. 
• Attention to details and good analytical skill
• Establishes and nurtures critical internal and external partnerships and alliances
• Possess excellent strong technical knowledge, problem solving and decision making skills 
• Communication proficiency
• Acts with good business acumen at all times. 
• Holds self-accountable to high performance standards 
• Learns from personal and organizational experiences 
• Collaborates and support internal team as needed to accomplish assigned tasks/projects 

Requirements:

• Minimum of 5 years of related experience 
• Bachelor’s Degree or equivalent experience/education combination 
• Product or industry-specific experience
• Proficient in English and Vietnamese
• Strong computer skill including Microsoft Office and databases 
• Knowledge of tools, concepts and methodologies of QA 
• Knowledge of relevant regulatory requirements 

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.