Sales System Project Manager
応募 後で応募 Job ID 10082791 勤務地－都市 ランタオ島, 香港 勤務地－国 Hong Kong Disneyland Resort 掲載日 2024/03/15仕事内容:
Reporting to Manager, Sales Product Strategy and Development, the Sales System Project Manager is responsible to manage and oversee support on technology and system related matters for the Sales organization which would contribute to the success of facilitating our business through both direct and third-party pre-arrival sales channels.
This person will act as the primary internal custodian of the team for many of the daily operation of systems and tools in coordination with Technology team which includes user permission management and review, system enhancement and maintenance and necessary system upgrade to cope with business process changes.
Job Responsibilities:
- Manage our Online Ticket Express to facilitate admission-related sales through our third-party and direct channels. Oversee the handling of daily trouble-shooting requests from our distribution partners on API, implementation of API with new partners, and formulation/prioritization/implementation of system enhancements.
- Manage our China Online distribution system that handle integration for hotel availability/rate/inventory (ARI) and reservation with our distribution partners and direct channels. Oversee and coordinate proper rate product set up together with Revenue Management and Analytics, ensure ARI are correctly reflected on distribution channels, handle daily trouble-shooting requests, and formulation/prioritization/implementation of system enhancements.
- Manage Salesforce platform that is the sales management tools adopted by sales team and sales support center. Handle platform customization requests from different users, provide advice to users on daily usage and reporting, handle trouble-shooting requests and coordinate with Technology/solution provider as appropriate.
- Manage day-to-day support on other key sales-related systems, such as Galaxy ticketing system, Opera property management system, Genesys email solution, and Delphi system for MICE/catering sales. And to provide advice to user on system functionalities and limitations, data structure and characteristics, etc.
- Propose change management of business process to increase work efficiency across internal and external stakeholders
Job Requirements:
- Bachelor’s degree in Information Technology, Business Administration or any relevant disciplines
- Min. of 8 years of working experience in supporting sales related systems in large corporates with small team management experience
- Strong influential skills to drive projects deliverables with problem-solving mindset
- Solid experience in handing system operations with deep understanding of travel industry and ticketing or hotel reservation system
- Fluent in English, Cantonese and Mandarin with well written skills in both Chinese and English
- Candidate with less experience will be considered as Sales System Associate Project Manager
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Hong Kong Disneyland Resort について:
香港ディズニーランド・リゾート(Hong Kong Disneyland Resort)は、年代やバックグラウンドを問わずすべてのゲストに唯一無二の忘れられないディスニー体験をお届けします。お気に入りのディズニー(Disney)の物語やキャラクターであふれる香港ディズニーランド・リゾート(Hong Kong Disneyland Resort)。数々の栄誉を誇るユニークなアトラクションやエンターテイメントを集めた８つのテーマランドをすみずみまで探索しましょう。アドベンチャーを締めくくりは、リゾートのラグジュアリーなディズニー(Disney)ホテルでどうぞ。この魔法は、リゾートの中だけに留まりません。香港ディズニーランド・リゾート(Hong Kong Disneyland Resort)は、社会の幸福に深関心を寄せる地域コミュニティの献身的なメンバーとして、困窮している家族を支援し、子供たちと家族の創造性を高め、環境保護を奨励し、より健康的な生活を促すコミュニティサービスプログラムを通じて、魔法の輪を広げています。
The Walt Disney Company について:
The Walt Disney Companyは、その子会社・関連会社とともに、多様性あふれる国際企業として、Disney Entertainment、ESPN、Disney Experiencesの3事業を柱に、ファミリー向けエンターテインメントとメディアの世界をけん引しています。1920年代に小さなアニメ・スタジオとしてスタートしたDisneyは、今日のエンターテインメント業界において卓越した存在となりました。ディズニーは今後も、子供から大人まで、ご家族のだれもが楽しめる一流の物語や体験を生み出し続けます。Disneyのストーリーやキャラクター、体験は、世界中のあらゆる場所の消費者やお客様に届けられています。当社は40カ国以上で、従業員とキャストメンバーが一丸となり、世界的にも地域的にも歓迎されるエンターテインメント体験を創出しています。
このポジションは HK International Theme Parks Limited という事業部門の一つである Hong Kong Disneyland Resortでのお仕事です。