Event Services Assistant- Disney’s Youth & Leisure Group / Celebrations & Events Services
応募 後で応募 Job ID 10126426 勤務地－都市 Celebration, フロリダ州, アメリカ合衆国 勤務地－国 Walt Disney World Resort 掲載日 2025/08/05仕事内容:
About The Role & Team:
As an Event Services Assistant, you will provide support to the Services Team and Event Services Managers by managing daily administrative and clerical duties while also assisting in the daily operation of the office. You can expect to engage with first time Guests and repeat Guests who have a stay or event activation in any one of our Resorts, Convention Centers, Theme Parks, ESPN Wide World of Sports, Water Parks, Disney Springs, and other event venues. Collaboration, organization, communication, and the ability to multi-task are keys to success with this high volume, fast paced Team. Partners include, but are not limited to, Youth Programs, Resort Sales, Sport Sales, Group Reservations, Sports Travel, Resort Operations, Park Event Operations, Sports Operations, Disney Event Group, PSAV, Group System Support, Transportation, and Security.
You will report to the Event Services Director.
What You Will Do:
Handle basic Client requests and answer questions on behalf of the Event Services manager both pre-arrival and onsite with regards to food & beverage, admissions, function space, general resort or park information, event venues, etc.
Provide day to day support to Event Services Managers and Team
Timely and accurate completion of assigned activities / tasks
Facilitate phone coverage
Create Food & Beverage and Dinner Show agreements
Coordinate fulfillment and delivery of tickets and manage returns
Collect and process payments
Maintain TWDC standards of safety, professional and personal
Represent TWDC with the highest level of professionalism at all times
Other projects as assigned
Required Qualifications & Skills:
Exceptional ability to respond and resolve inquiries in a high volume, fast paced environment
The organizational skills to work on many requests at the same time without missing the small details
Self-motivation to know when to take alternate action to enhance productivity and work independently
Excellent communication and comprehension skills, both verbal and written
Problem solving skills, as well as continuous improvement process skills
Focus on delivering exceptional Guest Service
A passion for outstanding guest service and have at least 6 months’ work experience responding and recovering complicated guest escalation issues
Team focus to support your co-workers as needed, share best practices and maintain close partnerships with Cast Members from other lines of businesses
Knowledge of Group Markets, Food and Beverage, Resorts Rooms and/or hospitality industry
Availability to work a 5 day work week, Monday to Friday, with shifts predominately during standard office hours of 8am to 6pm, and some holidays
Computer proficiency within a Windows environment
Willingness to learn additional new and/or evolving software applications
Preferred Qualifications:
Proficiency with Lightyear
Demonstrated ability to collaborate with key internal partners to problem-solve for unique client needs
Education:
High School Diploma or equivalent is required
Associate degree or higher is preferred
Additional Information:
Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.
Walt Disney World Resort について:
1971年の開園以来、ウォルト・ディズニー・ワールド・リゾートは、数多くのお子様やご家族の思い出作りに重要な役割を担ってきました。現在、世界中の何億人ものお客様が、ディズニーでのバケーションを楽しむために、この魔法のような場所を訪れます。クリエイティビティ、イノベーション、テクノロジーを組み合わせることで、同リゾートは、ディズニーの伝統的な物語とファミリー向けの新しいエンターテイメントへとお客様を惹き込みます。ストーリーテリングの豊かな伝統を受け、ウォルト・ディズニー・ワールド・リゾートのキャストメンバーは、細部まで行き届いた卓越した気配りと優れたゲストサービスを通じて、ディズニーの魔法を実現します。
The Walt Disney Company について:
The Walt Disney Companyは、その子会社・関連会社とともに、多様性あふれる国際企業として、Disney Entertainment、ESPN、Disney Experiencesの3事業を柱に、ファミリー向けエンターテインメントとメディアの世界をけん引しています。1920年代に小さなアニメ・スタジオとしてスタートしたDisneyは、今日のエンターテインメント業界において卓越した存在となりました。ディズニーは今後も、子供から大人まで、ご家族のだれもが楽しめる一流の物語や体験を生み出し続けます。Disneyのストーリーやキャラクター、体験は、世界中のあらゆる場所の消費者やお客様に届けられています。当社は40カ国以上で、従業員とキャストメンバーが一丸となり、世界的にも地域的にも歓迎されるエンターテインメント体験を創出しています。
このポジションは Disney Destinations, LLC という事業部門の一つである Walt Disney World Resortでのお仕事です。
Disney Destinations, LLC は機会均等雇用主です。応募者は、人種、宗教、肌の色、性別、性的指向、ジェンダー、性自認、性表現、国籍、家柄、年齢、配偶者の有無、軍役経験の有無やその地位、健康状態、遺伝情報や障がい、または連邦法や州法、地方法で禁止されているその他の法的根拠に関係なく、雇用の検討対象となります。Disneyは、すべての人々のアイデアと決断が、成長、革新、最高のストーリーの創造に役立ち、絶えず進化する世界において、価値ある存在になれるよう支援するビジネス環境を支持します。