Manager, Product Management

Disney Experiences

Disney Signature Experiences (DSE) – Technology & Digital

Position:  Manager, Product Management

Job Description

“We Power the Magic!” That’s our motto at Disney Experiences Technology & Digital. Our team creates world- class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club. We are responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business as well as other initiatives including MyDisneyExperience and Hey, Disney!

This role will serve as a key leader of the product team responsible for Disney Vacation Club. Reporting to the Product Director your responsibilities will include:

• Leading a team of product managers responsible for defining the product strategy, creating outcome-based roadmaps and developing requirements.
• Leading external vendor teams to deliver products.
• Providing product and scorecard updates to business and technology leadership.
• Negotiating through blockers.
• Collaborating cross-functionally with technology and business leaders to establish commercial strategies using technology to drive the business.
• Serve as part of squad on larger projects, assisting with their successful completion.
   

It is key for this leader to have a holistic understanding of how to use product management models and technology to create an exceptional guest experience, support business operations and optimize Cast in a financially constrained and rapidly changing environment.

Desired Experience and Qualities

• Leader with the ability to lead diverse and cross-functional teams in a meaningful way to produce quality results.
• Demonstrated proficiency in strategy development and day-to-day operations aligning with business priorities bringing the concepts to reality.
• Excellent communication and negotiation skills and proven experience driving alignment across multiple stakeholders and mediums.
• Understanding of the latest product management frameworks and theories and how to apply them to create impactful experiences.
• A understanding of current Disney Experience capabilities as it relates to converging technology seamlessly into the Guest experience.
• Out of the box thinking, ability to broker creative solutions with internal and external teams to overcome roadblocks and move projects forward.
• Creates data driven strategies by staying abreast of the latest business and market trends while also monitoring guest behavior through analytics and consumer testing to track against KPI’s.
   

Responsibilities

• Lead a team of Product Managers that define and deliver against guest and business needs.
• Serve as a business facing contact for cross-functional partners on the Disney Vacation Club business.
• Collaborate with other Disney Experiences Tech & Digital teams to ensure alignment with product standards.
• Stay abreast of the latest technology trends find strategic opportunities to use innovation to solve business problems.
   

Basic Qualifications:

• Minimum of 8 years related work experience with 2+ years in a management position.
• Leader of a team being able to set a clear vision and drive accountability to meet their goals.
• Served as the lead on small to medium digital and technology projects, including evaluating and improving estimates, scope, and plans.
• Experience with technical, user and business issues in a digital organization.
• Identify and articulate the impact of the latest industry trends on our business.
• Work collaboratively across large matrixed organizations.
• Experience collaborating with and achieve applicable results through others and the capability to interact within all levels.
• Ability to coach, mentoring, educate, and handle conflict management/negotiations.
• Experience with Agile software development methodology.
   

Preferred Qualifications:

• Experience evaluating emerging technology solutions and companies for fit and viability against use cases.
• Entrepreneurial mindset, proactive thinker with the ability to thrive in an often ambiguous, fast paced environment.
• Cultivate and maintain strong relationships with key stakeholders across the organization.
• Working knowledge of markets, products, and competitive landscape (including ability to predict and explain current/future trends), and the ability to translate (both verbally and in writing) technologies into business value.
• Strong analytical and financial skills.
   

Required Education

• Bachelor’s degree required. Graduate degree preferred.