Assistant Community Association Operations Manager-Golden Oak

About the Role & Team

The Assistant Community Association Operations Manager is a salaried position, reporting to the Community Association Operations Manager, and is part of the Community Operations team in a first-of-its-kind luxury residential community, spanning nearly 500 acres! You will focus on delivering a bespoke, hassle-free resident experience through responsive and timely communication, proactive resident service, and cross-functional relationships within the community and among external partners. The Assistant Community Association Operations Manager will spend an equal amount of time out in the community as in the office, greeting residents, traveling the property, and performing regular inspections to see that our “First Class” standards are met or exceeded every day. As a result, this individual is motivated to work independently with a strong sense of personal responsibility as it pertains to their role in the management of the community.

What You Will Do

• Be the first point of contact for owners seeking assistance from the Association: from assessment questions to architectural modifications, leverage processes and resources to see that resident questions and concerns are addressed to resolution in a timely manner.

• Direct 20+ third-party service providers that comprise the Community Operations team, leading by example to showcase our community’s “First Class” standard and Disney show quality expectations.

• Assist with the sourcing of vendors to perform work on behalf of the community and help manage contractor relationships daily to maintain a productive and accountable partnership.

• Recommend enhancements to existing processes, resources, and technology; seeking ways to bring seamlessness and efficiency to the resident experience in keeping with the Golden Oak standard of excellence.

• Perform regular and consistent inspections of the community and its neighborhoods, following state statute and the Association’s governing documents to ensure all properties are compliant with the “First Class” standard. Clearly and effectively communicate with those residents who must make corrections to return to compliance.

• Maintain accurate records on architectural requests and their status, community standards inspections and their outcomes, lease requests and their approvals, home resales, and approval of access control device requests.

• Serve as primary point of contact to the Architectural Control Board (ACB) and Compliance Committee. Build agendas, schedule and host meetings, and compose minutes for Association records.

• Support emergency operations, including hurricane ride out crew, as needed and instructed by Community Association Management.

Required Qualifications & Skills

• 3+ years of experience in community management or hospitality industries

• 2+ years of experience in operations leadership

• Actively maintain a State of Florida Community Association Manager professional license or will obtain one within a designated period.

• Individual accountability as a motivated self-starter who takes pride in the quality of their work.

• Ability to think critically and strategically as pertinent to Association standards and maintenance requirements.

• Organizational skills with attention to detail and ability to handle multiple priorities.

• Problem solving skills, as well as continuous improvement process skills.

• Communication skills, including by phone and presentation, as well as comfort with senior leadership.

• Computer proficiency, specifically Microsoft Outlook, Microsoft Excel, and web-based applications.

• Able to work a flexible schedule including weekdays, weekends, evenings, and holidays.

Preferred Qualifications

• Experience in Disney operational leadership

• Experience working with the affluent market and/or VIP clientele.

• Experience managing or working with third-party contractors.

• Certified Manager of Community Associations (CMCA), Association Management Specialist (AMS) or Professional Community Association Manager (PCAM) designations/accreditations

• Language skills

Education

• Bachelor’s degree or higher in business, communications, parks, or a related field, or five years similar experience, is preferred.

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Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits