Collector

Principal Responsibilities

• Assumes responsibility for the effective and professional performance of collection functions.

• Contacts Members to collect on all delinquent loans, VISA Accounts, and NSF Accounts by means of direct communication (e.g. letters, telephone calls, personal office contact.)

• Performs skip tracing to locate Members and assets.

• Performs collections efforts in accordance with Credit Union policies and procedures and the Fair Debt Collections Practices Act.

• Assumes responsibility for ensuring that professional business relations are established and maintained with Credit Union members and external contacts.

• Maintains the Credit Union's professional reputation throughout collections operations and in all contact with Members.

• Maintains confidentiality.

• Interacts with Members in an efficient and effective manner while providing complete and accurate information.

• Assumes responsibility for efficient and timely collection activities.

• Documents all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence.

• Prepares documentation, following through on all phases of collection activities utilizing all tools available to collect, e.g. extensions, application re-writes, etc.

• Assumes responsibility for establishing and maintaining effective communication and coordination with Credit Union employees.

• Keeps management informed of activities and progress toward established objectives, and reports to management with the results of collection activity to review problem accounts, discuss solutions, and recommend charge-offs.

• Attends and participates in meetings as required.

• Assumes responsibility for related duties as required or assigned.

• Stays informed of changes in collections policies, procedures, and related legal requirements.

• Cross-sells loss mitigation and work out options while assisting Members.

• Ensures that work area is clean, secure, and well maintained.

Required Skills

• Ability to use Episys proficiently

• Experience in collection procedures and related laws and regulations is preferred.

• Experience in loan contract terms and a basic understanding of Bankruptcy laws is preferred.

• Financial Institution experience with an understanding of deposit program, account ownership, and casualty insurance is preferred.

• Excellent verbal and written communication skills.

• Solid math skills.

• Ability to work independently.

• Ability to take initiative and work in a team.

• Detail and goal oriented.

• Organized; good time manager.

• Responsible and Flexible.

The pay rate for this role in Florida is $18.12 to $24.90 per hour.  The base pay actually offered may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience, among other factors. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.