DVC Associate (Global Sales Contact Center)
応募 後で応募 Job ID 10115846 勤務地－都市 Lake Buena Vista, フロリダ州, アメリカ合衆国 勤務地－国 Disney Vacation Club 掲載日 2025/03/10仕事内容:
About the Role & Team
The Global Sales Contact Center (GSCC) is part of the Disney Vacation Club and is looking for someone who loves to connect with people by phone or virtually. If you can easily strike up a conversation with others and have influence in a brief time, this role might be for you!
Disney Vacation Club (DVC) is a vacation ownership/timeshare that gives guests the ability to enjoy Disney vacations and travel experiences around the globe, for many years to come. Promoting the Disney Vacation Club is a true team effort, but it all begins with “You” by bringing the idea to our Guests while they are at home or having fun throughout the Walt Disney World property. DVC Associates will earn a guaranteed hourly rate of pay -- plus Variable Pay -- so if you are thinking this is for you, please apply today!
If selected for this role, you will report to the DVC Sales Experience Manager.
This is a Full-Time role.
What You Will Do
As a DVC Associate with the Global Sales Contact Center Team (GSCC), you will connect with guests, over the phone, to share more about the benefits of the Disney Vacation Club and membership. Your role will be a blend of sales persuasion and service excellence focusing on the integrity of the sales process.
Responsibilities
Inspire and invite guests to learn more about DVC while they are on vacation at Walt Disney World, all via telephone skills.
Schedule appointments with our sales team members.
Improve opportunities to increase sales revenue by generating leads following our calling scripts and conversation guidelines.
Make outbound phone calls, assist with inbound calls as well as other virtual responsibilities with a changing work environment to achieve sales goals.
Overcome objections and apply persuasive skills to promote DVC and the different ways to learn about the DVC membership benefits.
Convey information clearly and concisely to optimize guest time while on the phone.
Share your passion and knowledge of everything Disney with our Guests (as needed).
Required Qualifications & Skills
1+ year experience with Guest interactions in a comparable sales center or call center environment.
Strong computer technical skills and self-discipline to remain on task as you consistently make outbound calls to engage guests.
Proficiency with computers, Windows-based systems, and additional technical applications for call center efficiencies.
Willingness to make outbound calls to achieve sales and lead generation targets.
Available to work weekends, holidays, daytime, and/or late evening.
Professional reliability and ability to adhere to the attendance policy, including scheduled work shifts, lunch/breaks, and punctuality.
At-home professional work environment conducive to making phone calls (equipment provided).
A history of taking initiative and being a self starter.
Written and verbal communication skills.
Required Home Office Environment
A dedicated home office.
Ability to work in a hybrid environment (home and office) located in proximity to the Walt Disney Resort.
You must have access to a desk with proper working space in a room that is free from loud and/or background noise that could be heard by guests on the phone.
A high-speed, reliable broadband internet connection meeting the following speeds: 100MBPS download / 50MBPS upload minimum.
In-home electric power and surge protector power bar to allow equipment to function accurately.
Preferred Qualifications
Multi-lingual (Spanish, Portuguese, Japanese)
Knowledge of Disney Vacation Club.
Understanding of the Walt Disney Parks & Resorts standards and expectations.
Prior sales experience and knowledge of the sales process.
Education
High School Diploma or GED Required
Additional Information
Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits
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Disney Vacation Club について:
ディズニー・バケーション・クラブは、バケーション・オーナーシップを牽引しており、時とともに変ってゆくバケーションのニーズに対応できるよう、ご家族の皆様がそれぞれのバケーションをカスタマイズできるようなフレキシブルなチョイスをご用意しています。ディズニー・バケーション・クラブのキャストメンバーは、ウォルト・ディズニー・ワールド・リゾート、ディズニーランド・リゾート、サウスカロライナのヒルトン ヘッド アイランド、フロリダのヴェロビーチなど、14カ所あるディズニー・バケーション・クラブのいずれかに滞在されているメンバーやゲストの皆さまがディズニーの魔法を感じていただけるようお手伝いすることが役目です。
The Walt Disney Company について:
The Walt Disney Companyは、その子会社・関連会社とともに、多様性あふれる国際企業として、Disney Entertainment、ESPN、Disney Experiencesの3事業を柱に、ファミリー向けエンターテインメントとメディアの世界をけん引しています。1920年代に小さなアニメ・スタジオとしてスタートしたDisneyは、今日のエンターテインメント業界において卓越した存在となりました。ディズニーは今後も、子供から大人まで、ご家族のだれもが楽しめる一流の物語や体験を生み出し続けます。Disneyのストーリーやキャラクター、体験は、世界中のあらゆる場所の消費者やお客様に届けられています。当社は40カ国以上で、従業員とキャストメンバーが一丸となり、世界的にも地域的にも歓迎されるエンターテインメント体験を創出しています。
このポジションは Disney Vacation Club Sales and Services, Inc. という事業部門の一つである Disney Vacation Clubでのお仕事です。
Disney Vacation Club Sales and Services, Inc. は機会均等雇用主です。応募者は、人種、宗教、肌の色、性別、性的指向、ジェンダー、性自認、性表現、国籍、家柄、年齢、配偶者の有無、軍役経験の有無やその地位、健康状態、遺伝情報や障がい、または連邦法や州法、地方法で禁止されているその他の法的根拠に関係なく、雇用の検討対象となります。Disneyは、すべての人々のアイデアと決断が、成長、革新、最高のストーリーの創造に役立ち、絶えず進化する世界において、価値ある存在になれるよう支援するビジネス環境を支持します。