Guest Experience Manager-Club Member Services, Golden Oak
応募 後で応募 Job ID 10110966 勤務地－都市 Lake Buena Vista, フロリダ州, アメリカ合衆国 勤務地－国 Walt Disney World Resort 掲載日 2025/01/17仕事内容:
About the Role & Team
The Golden Oak Member Services Guest Experience Manager for the Walt Disney World Premium Services team is passionate about delivering luxury service to our community! You will be committed to leading and ensuring that our hourly frontline Cast Members feel safe, encouraged, and supported to deliver incredible resident experiences, while equipping them with the knowledge and resources needed to perform their functions. You will coordinate all aspects of the day-to-day operation including Club Member Services, Custodial and facilities operations, Club hosted and private events. All while making informed decisions that will lead to personalized experiences for our residents and account for the overarching goals of the business including financial targets. You will report to the Golden Oak Operations Proprietor.
What You Will Do
Directly lead Club Member Services and Transportation Cast operation
Support Custodial and facility operations
Exhibit flexibility and knowledge of ticketing & reservation systems, and transportation management as well as event planning
Develop staff by setting clear performance goals, with a path of career progression, and support them in achieving these goals
Demonstrate a passion for service with an ability to exude genuine hospitality for a dynamic residential audience that consists predominantly of individuals with a high level of repeat visitation
Work with partners to adapt and evolve operations to ensure outstanding Resident and Cast experiences
Exhibit an understanding of the components that are inherent in a private club environment, encouraging relationships that are built as a result of ongoing repeat visitation
Deliver new Resident Orientation & content
Required Qualifications & Skills
2+ years of leadership experience in an environment of a front desk, concierge, and/or transportation operation
2+ years of relevant work experience in the hospitality business
Related experience within recreation, custodial, and/or grounds keeping
Receptiveness to lead a team independently in an operation with multiple lines of business components including Food & Beverage, Custodial, Facilities, Transportation, and Concierge-style Guest Service
Experience working successfully in a collaborative, team-oriented work environment
Time management skills
Professional written and verbal communication skills
Dedicated desire to encourage and mentor employees, with the ability to resiliently navigate and lead amidst constant change
Dedication to crafting a work environment that supports workforce diversity and varied perspectives
Understand the impact of financial aspects of an operation (i.e., operating budget, revenue, labor, operation efficiency)
Available to commit to working any day of the week during any shift including weekends, nights, and holidays
Valid driver's license
Preferred Qualifications
Bachelor's degree in Hospitality, Hotel Management, or equivalent field experience
Preferred proficiency in multiple languages
Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits
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Walt Disney World Resort について:
1971年の開園以来、ウォルト・ディズニー・ワールド・リゾートは、数多くのお子様やご家族の思い出作りに重要な役割を担ってきました。現在、世界中の何億人ものお客様が、ディズニーでのバケーションを楽しむために、この魔法のような場所を訪れます。クリエイティビティ、イノベーション、テクノロジーを組み合わせることで、同リゾートは、ディズニーの伝統的な物語とファミリー向けの新しいエンターテイメントへとお客様を惹き込みます。ストーリーテリングの豊かな伝統を受け、ウォルト・ディズニー・ワールド・リゾートのキャストメンバーは、細部まで行き届いた卓越した気配りと優れたゲストサービスを通じて、ディズニーの魔法を実現します。
The Walt Disney Company について:
The Walt Disney Companyは、その子会社・関連会社とともに、多様性あふれる国際企業として、Disney Entertainment、ESPN、Disney Experiencesの3事業を柱に、ファミリー向けエンターテインメントとメディアの世界をけん引しています。1920年代に小さなアニメ・スタジオとしてスタートしたDisneyは、今日のエンターテインメント業界において卓越した存在となりました。ディズニーは今後も、子供から大人まで、ご家族のだれもが楽しめる一流の物語や体験を生み出し続けます。Disneyのストーリーやキャラクター、体験は、世界中のあらゆる場所の消費者やお客様に届けられています。当社は40カ国以上で、従業員とキャストメンバーが一丸となり、世界的にも地域的にも歓迎されるエンターテインメント体験を創出しています。
このポジションは Walt Disney Parks and Resorts U.S., Inc. という事業部門の一つである Walt Disney World Resortでのお仕事です。
Walt Disney Parks and Resorts U.S., Inc. は機会均等雇用主です。応募者は、人種、宗教、肌の色、性別、性的指向、ジェンダー、性自認、性表現、国籍、家柄、年齢、配偶者の有無、軍役経験の有無やその地位、健康状態、遺伝情報や障がい、または連邦法や州法、地方法で禁止されているその他の法的根拠に関係なく、雇用の検討対象となります。Disneyは、すべての人々のアイデアと決断が、成長、革新、最高のストーリーの創造に役立ち、絶えず進化する世界において、価値ある存在になれるよう支援するビジネス環境を支持します。