Hotel Manager
応募 後で応募 Job ID 10122867 勤務地-都市 Lake Buena Vista, フロリダ州, アメリカ合衆国 勤務地-国 Walt Disney World Resort 掲載日 2025/05/27仕事内容:
Can you imagine your workplace is one of our Walt Disney World Resort hotels—featuring legendary storytelling, attention to detail, and exceptional Guest service? Do you want to empower and inspire a team dedicated to creating magical moments for our Guests? If you’re nodding "yes," then the Hotel Manager position might be the perfect role for you!
Within the Disney Resorts Collection, we look to our Hotel Managers to be innovative leaders and boundless thinkers. As a Hotel Manager, you will oversee the daily resort operations, providing effective and inspirational leadership for the Front Desk, Housekeeping, Food & Beverage/Merchandise, and Recreation teams while fostering magical Guest experiences. This dedicated team is committed to making every Guest experience as exceptional as possible, adding a little pixie dust wherever it’s needed!
Surrounded by our amazing portfolio of stories, you have endless opportunities to create exceptional Guest experiences that create memories for multiple generations.
This position will report to the Regional General Manager of Resort Operations.
Ready to join us in creating unforgettable experiences? Apply now and become a part of the magic! (This posting is a talent pool for upcoming Hotel Manager roles.)
What You Will Do:
Model leadership values and principles to drive exceptional Guest, Employee, and business results.
Identify, develop, and lead talent by assessing, mentoring, and fostering positive working relationships.
Lead with realistic optimism—setting a vision, creating an engaging team climate, and adapting to shifting demands.
Build a culture of inclusion by valuing different perspectives, championing purposeful conversations, and ensuring a welcoming environment where everyone can be their authentic selves.
Address and resolve Guest/Member concerns when escalated by leadership.
Provide visible, onstage leadership, setting the example of gracious hospitality.
Share knowledge, conduct career development conversations, and support talent management practices.
Demonstrate a commitment to Guest service principles, recognizing and rewarding employees while holding the team accountable for service excellence.
Develop a strategic operating plan to drive results, focusing on process improvements and alignment across Disney resorts where applicable.
Take calculated risks to streamline processes, remove barriers, and align performance goals.
Use performance metrics and operational indicators to drive team improvement, ensuring all areas achieve essential metrics aligned with broader business strategies.
Required Qualifications & Skills:
Minimum seven (7) years of progressive leadership experience in the hospitality industry, overseeing multiple operational areas (e.g., Food & Beverage, Front Office/Concierge, Recreation, Conventions, Housekeeping).
Willingness, desire, and ability to continuously learn, develop new skills, and adapt to change.
Strategic mindset with a focus on achieving targeted results.
Proven ability to deliver exceptional Guest service, addressing concerns professionally and ensuring prompt resolutions.
Experience analyzing key performance metrics (e.g., Medallia, HotSOS) to identify areas for improvement and implement strategies to enhance resort performance.
Strong ability to develop talent, increase team engagement, and foster collaboration.
Holistic understanding of Guest and Employee needs, with a creative approach to achieving goals.
Effective communication skills, ensuring teams are informed of updates, priorities, and appropriate escalation procedures.
Ability to work seamlessly in a matrix-based organization.
Commitment to diversity and inclusion, fostering a work environment that values diverse perspectives.
Proficiency in Windows-based systems and other relevant technologies; advanced knowledge of hotel operating systems is highly preferred.
Flexibility to work evenings, weekends, and holidays as needed.
Experience leading in a large hotel environment.
Education
Bachelor’s degree in hospitality, business, or a related field—or equivalent experience.
Additional Information
Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.
This job is located in Lake Buena Vista, FL
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Walt Disney World Resort について:
1971年の開園以来、ウォルト・ディズニー・ワールド・リゾートは、数多くのお子様やご家族の思い出作りに重要な役割を担ってきました。現在、世界中の何億人ものお客様が、ディズニーでのバケーションを楽しむために、この魔法のような場所を訪れます。クリエイティビティ、イノベーション、テクノロジーを組み合わせることで、同リゾートは、ディズニーの伝統的な物語とファミリー向けの新しいエンターテイメントへとお客様を惹き込みます。ストーリーテリングの豊かな伝統を受け、ウォルト・ディズニー・ワールド・リゾートのキャストメンバーは、細部まで行き届いた卓越した気配りと優れたゲストサービスを通じて、ディズニーの魔法を実現します。
The Walt Disney Company について:
The Walt Disney Companyは、その子会社・関連会社とともに、多様性あふれる国際企業として、Disney Entertainment、ESPN、Disney Experiencesの3事業を柱に、ファミリー向けエンターテインメントとメディアの世界をけん引しています。1920年代に小さなアニメ・スタジオとしてスタートしたDisneyは、今日のエンターテインメント業界において卓越した存在となりました。ディズニーは今後も、子供から大人まで、ご家族のだれもが楽しめる一流の物語や体験を生み出し続けます。Disneyのストーリーやキャラクター、体験は、世界中のあらゆる場所の消費者やお客様に届けられています。当社は40カ国以上で、従業員とキャストメンバーが一丸となり、世界的にも地域的にも歓迎されるエンターテインメント体験を創出しています。
このポジションは Walt Disney Parks and Resorts U.S., Inc. という事業部門の一つである Walt Disney World Resortでのお仕事です。
Walt Disney Parks and Resorts U.S., Inc. は機会均等雇用主です。応募者は、人種、宗教、肌の色、性別、性的指向、ジェンダー、性自認、性表現、国籍、家柄、年齢、配偶者の有無、軍役経験の有無やその地位、健康状態、遺伝情報や障がい、または連邦法や州法、地方法で禁止されているその他の法的根拠に関係なく、雇用の検討対象となります。Disneyは、すべての人々のアイデアと決断が、成長、革新、最高のストーリーの創造に役立ち、絶えず進化する世界において、価値ある存在になれるよう支援するビジネス環境を支持します。