Sales Support & Services Manager
応募 後で応募 Job ID 10122411 勤務地-都市 Lake Buena Vista, フロリダ州, アメリカ合衆国 勤務地-国 Disney Vacation Club 掲載日 2025/06/10仕事内容:
About the Role & Team
Disney Vacation Club, a leader in vacation ownership, debuted in 1991 with a flexible, vacation points-based system rather than the traditional fixed-week timeshare model. Today, Disney Vacation Club has more than 250,000 member families, from all 50 states and approximately 100 countries, who have discovered the joys of membership.
As one of the Sales Support and Services Managers, you will provide leadership and coaching to teams of Disney Vacation Club (DVC) Cast Members. You will also focus on labor needs and management of the DVC Sales Organization (200+ Cast Members) and operationalizing DVC presence onboard Disney Cruise Line, at the Walt Disney World Resort, and virtual event production. Additionally, you will provide daily operations support to the Sales and Lead Generation Teams.
You will report to the Sales Operations Manager.
This is a Full-Time position based in Lake Buena Vista, Florida.
What You Will Do
Lead various areas of the operation, including multiple Sales Centers around Disney Property, virtually, and aboard Disney Cruise Line, ensuring the infrastructure and resources are efficiently managed.
Provide guidance and mentorship to the Operations team, enabling them to achieve elevated levels of service for both Cast and Guests while maintaining resources that support Cast efficiency, learning, and development.
Effectively communicate team expectations, supervise team performance, and evaluate individual contributions to drive improvements in operational efficiency.
Focus on enhancing the guest experience and optimizing resource utilization, with an emphasis on the sales process, customer engagement, and conversion strategy, ensuring that collateral materials and production elements align with this goal.
Implement strategic programs while fostering a positive approach to change management among Cast members in a dynamic, high-paced work environment with shifting priorities.
Collaborate with leaders from Non-Operations departments to provide valuable input and guidance to the Sales and Lead Generation team operating within the Sales Operation, including DVC Associates and DVC Guides, to ensure that training and development initiatives are in sync with performance feedback.
Manage and coordinate DVC's presence onboard Disney Cruise Line, including transportation logistics, guest communication, and integration with the cruise line's operations.
Oversee virtual event productions, ensuring seamless communication and integration of virtual sales operations, while also optimizing the use of technology for training and development purposes.
Collaborate with operations teams at Walt Disney World Resort to align sales strategies, infrastructure needs, and guest experience enhancements.
Ensure that the necessary infrastructure, both physical and technological, is in place to support sales operations across various locations.
Collaborate with production teams to create effective collateral materials that support sales efforts and enhance the guest experience.
Direct a transportation team of drivers and dispatchers, ensuring daily operational efficiency while maintaining compliance with safety standards, vehicle registration requirements, and scheduled maintenance.
Required Qualifications & Skills
3+ years of experience leading and/or supporting sales team operations.
Understanding of the sales process, including customer engagement and conversion strategy.
Understanding of labor and auditing functionality is crucial for managing operational resources.
Ability to identify, nurture, and invest in talent within your team to promote engagement, collaboration, and overall job satisfaction.
Capability to lead and supervise Cast performance and drive operational improvements.
Commitment to diversity and encouraging an inclusive work environment.
Ability to collaborate with partners and provide solutions that align with strategic goals and support decision-making processes.
Proficiency in prioritizing and managing projects and deadlines in a dynamic and ever-evolving environment.
Proficiency in facilitating presentations in front of groups.
Advanced proficiency in using various computer programs, including video conferencing tools such as Microsoft Teams, as well as Microsoft Office applications like Excel, Word, and PowerPoint.
Available to travel and work onboard Disney Cruise Line.
Ability to be flexible with work schedule, including nights, weekends and holidays.
Preferred Qualifications:
2+ years of experience as Guest Experience Manager.
Knowledge of Walt Disney World policies and procedures.
Workforce Management Experience.
Experience with continuous improvement processes.
Experience in effectively managing vendor relationships.
Proficiency in using software such as Smartsheet, Avaya/Telecom, and customer relationship management (CRM) programs.
Experience with IT systems to design virtual presentation sessions.
Required Education:
High School Diploma or equivalent
Preferred Education:
Bachelor's degree or equivalent experience
Additional Information
Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.
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Disney Vacation Club について:
ディズニー・バケーション・クラブは、バケーション・オーナーシップを牽引しており、時とともに変ってゆくバケーションのニーズに対応できるよう、ご家族の皆様がそれぞれのバケーションをカスタマイズできるようなフレキシブルなチョイスをご用意しています。ディズニー・バケーション・クラブのキャストメンバーは、ウォルト・ディズニー・ワールド・リゾート、ディズニーランド・リゾート、サウスカロライナのヒルトン ヘッド アイランド、フロリダのヴェロビーチなど、14カ所あるディズニー・バケーション・クラブのいずれかに滞在されているメンバーやゲストの皆さまがディズニーの魔法を感じていただけるようお手伝いすることが役目です。
The Walt Disney Company について:
The Walt Disney Companyは、その子会社・関連会社とともに、多様性あふれる国際企業として、Disney Entertainment、ESPN、Disney Experiencesの3事業を柱に、ファミリー向けエンターテインメントとメディアの世界をけん引しています。1920年代に小さなアニメ・スタジオとしてスタートしたDisneyは、今日のエンターテインメント業界において卓越した存在となりました。ディズニーは今後も、子供から大人まで、ご家族のだれもが楽しめる一流の物語や体験を生み出し続けます。Disneyのストーリーやキャラクター、体験は、世界中のあらゆる場所の消費者やお客様に届けられています。当社は40カ国以上で、従業員とキャストメンバーが一丸となり、世界的にも地域的にも歓迎されるエンターテインメント体験を創出しています。
このポジションは Disney Vacation Development, LLC という事業部門の一つである Disney Vacation Clubでのお仕事です。
Disney Vacation Development, LLC は機会均等雇用主です。応募者は、人種、宗教、肌の色、性別、性的指向、ジェンダー、性自認、性表現、国籍、家柄、年齢、配偶者の有無、軍役経験の有無やその地位、健康状態、遺伝情報や障がい、または連邦法や州法、地方法で禁止されているその他の法的根拠に関係なく、雇用の検討対象となります。Disneyは、すべての人々のアイデアと決断が、成長、革新、最高のストーリーの創造に役立ち、絶えず進化する世界において、価値ある存在になれるよう支援するビジネス環境を支持します。