Senior Event Operations Director
応募 後で応募 Job ID 10149202 勤務地－都市 Lake Buena Vista, フロリダ州, アメリカ合衆国 勤務地－国 Walt Disney World Resort 掲載日 2026/05/11仕事内容:
About the Role & Team
The Senior Catering Operations Director leads the catering operations teams that execute all convention and group activity across all Catering regions, including resorts, theme parks, water parks, and Disney Springs, delivering excellent customer and client satisfaction. The role executes strategic and tactical initiatives that support the annual business plan and partners closely with Finance to evaluate revenue, profitability, and capital planning. This position regularly engages with external clients and internal partners to build, manage, and enhance key relationships within the Group and Convention business.
The Senior Catering Operations Director will report directly to the Director of Catering Food & Beverage.
This is a Full-Time role.
What You Will Do
- Execute strategic and tactical initiatives that support the annual business plan
- Partner with Finance to ensure appropriate revenue and profitability metrics are used to evaluate the business and develop the annual Capital Planning budget
- Manage guest and client standards and measurements to ensure consistent, world-class service
- Interact regularly with external clients and internal partners to create, manage, and enhance key Group and Convention business relationships
- Serve as an active member of the Walt Disney World Catering Line of Business Leadership Team
- Oversee and lead salaried and hourly O&T Cast Members across catering operations
- Lead implementation of operating policies and procedures, food safety compliance, and regulatory compliance
- Optimize financial performance through effective labor and expense resource allocation
- Support inventory management to meet financial and client requirements
- Lead and manage process improvement initiatives, including root cause analysis and project management
- Work various shifts within a 24/7 operation, including weekends and holidays
Required Qualifications & Skills
- 5+ years experience in Catering, Conventions, or other relevant event or Food & Beverage operations
- Proven inspirational leadership experience with the ability to develop and succession-plan high‑performance salaried and hourly teams
- Strong understanding of Food & Beverage catering logistics, menu design, food and beverage quality assurance, and food safety
- Ability to optimize financial performance through efficient labor and expense management
- Experience developing financial forecasts and budgets, with the ability to interpret financial results
- Strong knowledge of inventory management practices
- Ability to influence thinking and apply complex strategies
- Strong understanding of the STCU contract
- Experience leading process improvement projects and applying root cause analysis methodologies
- Strong knowledge of quality measurements and project management
- Excellent written and verbal communication skills
- Exceptional relationship‑building skills with the ability to partner cross‑functionally at all levels
- Strong attention to detail
- Proficiency with email, Microsoft Word, Excel, and PowerPoint
- Ability to understand emerging and current technologies supporting group business lines
Preferred Qualifications
- Proven career experience within the Group and Convention business or industry
- Knowledge of Walt Disney World and The Walt Disney Company organizational structure
- Experience managing process improvement projects
Education
- Bachelor’s degree in Hospitality, Business Administration, or equivalent experience
Additional Information
Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.
The hiring range for this position is Lake Buena Vista, FL is $132,600.00-$177,700.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range medical, financial, and/or other benefits, dependent on the level and position offered.
Walt Disney World Resort について:
1971年の開園以来、ウォルト・ディズニー・ワールド・リゾートは、数多くのお子様やご家族の思い出作りに重要な役割を担ってきました。現在、世界中の何億人ものお客様が、ディズニーでのバケーションを楽しむために、この魔法のような場所を訪れます。クリエイティビティ、イノベーション、テクノロジーを組み合わせることで、同リゾートは、ディズニーの伝統的な物語とファミリー向けの新しいエンターテイメントへとお客様を惹き込みます。ストーリーテリングの豊かな伝統を受け、ウォルト・ディズニー・ワールド・リゾートのキャストメンバーは、細部まで行き届いた卓越した気配りと優れたゲストサービスを通じて、ディズニーの魔法を実現します。
The Walt Disney Company について:
The Walt Disney Companyは、その子会社・関連会社とともに、多様性あふれる国際企業として、Disney Entertainment、ESPN、Disney Experiencesの3事業を柱に、ファミリー向けエンターテインメントとメディアの世界をけん引しています。1920年代に小さなアニメ・スタジオとしてスタートしたDisneyは、今日のエンターテインメント業界において卓越した存在となりました。ディズニーは今後も、子供から大人まで、ご家族のだれもが楽しめる一流の物語や体験を生み出し続けます。Disneyのストーリーやキャラクター、体験は、世界中のあらゆる場所の消費者やお客様に届けられています。当社は40カ国以上で、従業員とキャストメンバーが一丸となり、世界的にも地域的にも歓迎されるエンターテインメント体験を創出しています。
このポジションは Walt Disney Parks and Resorts U.S., Inc. という事業部門の一つである Walt Disney World Resortでのお仕事です。
Walt Disney Parks and Resorts U.S., Inc. は機会均等雇用主です。応募者は、人種、宗教、肌の色、性別、性的指向、ジェンダー、性自認、性表現、国籍、家柄、年齢、配偶者の有無、軍役経験の有無やその地位、健康状態、遺伝情報や障がい、または連邦法や州法、地方法で禁止されているその他の法的根拠に関係なく、雇用の検討対象となります。Disneyは、すべての人々のアイデアと決断が、成長、革新、最高のストーリーの創造に役立ち、絶えず進化する世界において、価値ある存在になれるよう支援するビジネス環境を支持します。