Workforce Forecaster

About the Role & Team

“We create happiness.” And it permeates everything we do. At Disney, you’ll help encourage that magic by enabling our teams to push the limits and build the never-before-seen! Are you ready to join this team and make an impact?"

Workload and Staffing are analytical functions within Workforce Management which help to plan for and balance guest service needs with financial constraints, while improving Cast satisfaction. A Forecaster builds labor scenarios and maintains mathematical models for their business areas, to calculate detail workload and/or resolve optimal staffing size and hiring needs for the rest of the year. This role regularly partners with Operations to understand changes to the business, finds solutions to meet changing service needs within a fixed budget, and updates models to reflect decisions made by operational leadership. Leads tasks related to larger analyses including new location openings, strategic initiatives, and annual headcount and financial planning.

This is an hourly Full Time role reporting to a Senior Workforce Analyst

What You Will Do

• Develop labor forecasts used by Operations, Casting, Finance, and Workforce Management

• Monitor performance in assigned operational areas

• Identify operational issues and risks, and create options for resolution

• Partner with labor collaborators to continually improve workload and staffing planning

• Listen to requests and validate true need by anticipating context and meaning

• Quantify and articulate impacts from change requests and trends

• Communicate effectively:

  • Convey information in a timely manner

  • Respond quickly to requests

  • Ask for help when needed

  • Escalate as appropriate

• Maintain models, using format standards

• Accurately and consistently document changes

• Identify and call out significant changes

• Generate workload and staffing related reporting

• Become workload subject matter authority in assigned area

• Work with GM, Proprietors, and Labor Managers and act as point of contact for day to day decisions on workload and staffing activities within scope

• Assist Analysts in project analysis; handle task or phase level plans as needed

• Partner with Finance on direct labor impact projects to provide accurate data

• Provide recommendations on labor savings initiatives through direct knowledge and relationships with supported client areas

Required Qualifications & Skills

• Ability to balance multiple tasks and perform daily accountabilities in an efficient manner

• Proven strong organizational skills with attention to detail, problem solving, and decision making skills

• Ability to be flexible with work schedule, including weekends and holidays

• Basic proficiency in Microsoft Excel analytics

• Demonstrated conceptual and analytical thinking skills

• Ability to handle confidential information

• Ability to build and maintain business relationships

• Ability to maintain composure and integrity under pressure

• Demonstrated flexibility in response to change and support of new initiatives

• Ability to create engaging PowerPoint presentations and facilitate complex data through understandable stories to appropriate audiences

Preferred Qualifications

• Validated knowledge of and/or experience with labor systems, such as LDPS, GEMS, and CDS

• Confirmed knowledge of and/or experience with financial systems and/or processes

• Proficiency using Microsoft Suites (Office – Word, Teams, Excel, PowerPoint, etc.)

• Experience/knowledge of Tableau

• Knowledge of statistical analysis techniques

• Ability to build, develop, and audit reporting, macros and sophisticated statistical tools

Preferred Education

• Bachelor's degree in statistical field or equivalent experience

Additional Information

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

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