Booking Advisor, F/M/NB – German Market, Fixed-Term/Long-Term Contract
応募 後で応募 Job ID 1156889BR 勤務地－都市 Marne-la-Vallée, フランス共和国 勤務地－国 Disneyland Paris 掲載日 2024/03/03仕事内容:
The Disneyland Paris difference?
- A unique working environment in an international context with many opportunities,
- Continuous working hours with consecutive days off and overtime pay,
- Up to 6 weeks' vacation per year and 3 days' fractional leave,
- 13th month's pay (after one year's seniority),
- Bank holidays with double pay (after one year's seniority),
- Accommodation near our parks, subject to availability,
- Reimbursement of part of transportation costs (80% of the Navigo Pass), meals and other fare reductions,
- Access to the parks and the Disney+ platform,
- Costume supplied and laundered,
- And many other benefits http://bitly.ws/KhLW: supplementary health insurance, training time, recognition programs, exclusive events, parenting assistance, company concierge service...
A chance to live a unique professional adventure by joining a young and dynamic team!
Your environment
The Disneyland Paris Customer Relations Center has over 450 employees dedicated to Sales and Customer Relations. The teams handle requests by phone, email or social networks in 7 different languages (French, English, Dutch, German, Spanish, Italian and Portuguese).
The CRC team is looking for future talent for the German market.
Your mission:
You will embody the Disney magic by phone, email or social networks with Disneyland Paris visitors to inform them and improve their experience in organizing their stay.
You will therefore be required to:
- Identify the expectations of visitors and travel agents
- Advising and informing them by adapting to each language spoken (Dutch, English and/or French)
- Offer them personalized sales solutions
The daily job :
- Telecommuting possible from Metropolitan France with a minimum of 5 days of presence on site per month
- Positions to be filled on a permanent or fixed-term basis
- Next integrations: April 1th - June 3th - July 1th and August 1th
- Working hours and schedule amplitudes:
Alternating 31 hours/week of work (3 days off during these weeks) and 39 hours/week of work (2 days off during these weeks)
9am to 7:30pm Monday to Friday / 9am to 6:30pm on Saturday / No work on Sunday
- Fixed + variable remuneration
The advantages of the position at Disneyland Paris
- Located at the gates of Disneyland Paris, the Customer Relations Center is located at the foot of the Val d'Europe train station, a green and dynamic area about 40 minutes east of Paris.
- Each newcomer is sponsored and supported by his or her local management throughout the integration program.
- Accommodation may be offered subject to availability.
- An 11 to 13-week training course is held at the Val d'Europe site, alternating theory and practice, prior to taking up the position.
- The CRC team works in a multicultural environment, which offers great opportunities to develop language skills.
- Many career opportunities (internal promotion or horizontal mobility) are possible.
- Cast Members (Disneyland Paris employees) benefit from concrete offers and services that value their involvement and are conducive to professional development: recognition programs, access to Disney parks, rate reductions, exclusivities, sports and festive events, assistance for parents, concierge services, etc.
This position is for you if you :
- Have an interest in Customer Relations via different media (telephone, email and social networks)
- Are able to listen to customers and are able to propose solutions in a friendly manner
- Are motivated by a sales objective
- Are at ease with computer tools
And if you have these language levels :
C1/C2 in German
C1/C2 in English
B1/B2 in French
Additional Information:
Interviews will be conducted by video conference.
Please attach your updated resume
その他:
Interviews will take place remotely, by videoconference, for positions located partly face-to-face, in Marne la Vallée, and / or remotely, according to the teleworking agreement currently in force in the company.Position is Long Term or Short Term
#DLPCRC
Disneyland Paris について:
Disneyland® Parisは夢がまさしく現実になる会社です。当社のキャストは、オンステージとバックステージでありとあらゆる職務を遂行しています。キャストの使命は「2つのテーマパークと7つのホテル、さらにはDisney Villageにわたり、一人ひとりのゲストに忘れられないDisney体験を提供する」ことです。チームの情熱と熱意が、ここをヨーロッパでもっとも人気の観光地の1つにしました。
夢を実現するには、さまざまな責任が伴います。当社のリゾート施設においては、長期的な開発は持続可能な観光モデルに基づくものでなければなりません。当社は重要な社会的責任と環境への責任にコミットし、当社の従業員と関係者が継続的に関与することでこの責任を果たします。
The Walt Disney Company について:
The Walt Disney Companyは、その子会社・関連会社とともに、多様性あふれる国際企業として、Disney Entertainment、ESPN、Disney Experiencesの3事業を柱に、ファミリー向けエンターテインメントとメディアの世界をけん引しています。1920年代に小さなアニメ・スタジオとしてスタートしたDisneyは、今日のエンターテインメント業界において卓越した存在となりました。ディズニーは今後も、子供から大人まで、ご家族のだれもが楽しめる一流の物語や体験を生み出し続けます。Disneyのストーリーやキャラクター、体験は、世界中のあらゆる場所の消費者やお客様に届けられています。当社は40カ国以上で、従業員とキャストメンバーが一丸となり、世界的にも地域的にも歓迎されるエンターテインメント体験を創出しています。
このポジションは EURO DISNEY ASSOCIES SAS という事業部門の一つである Disneyland Parisでのお仕事です。