Sales Associate (Cotino™)

We seek a highly organized and customer-focused Sales Associate to deliver an industry-leading experience for home buyers. This role will serve as a point of contact for purchasers from contract to closing, ensuring a seamless home-buying journey while introducing Club memberships.

As a licensed Assistant, the individual will provide administrative and customer support for a Sales Agent, contributing to licensed activities to ensure compliance with real estate regulations. This role requires exceptional communication, organizational, and problem-solving skills to engage with homebuyers, builders, sales teams, and other stakeholders.

Key Responsibilities:

Access to Property

• Allow professionals to enter a property for inspection or repairs with the principal's permission.
• Must be physically present during inspections but cannot use lockbox keys.

Arranging Appointments & Coordination

• Host, schedule and arrange appointments for licensed real estate agents.
• Coordinate home inspections, repairs, and third-party services as needed.
• Arrange property visits, open houses, and meetings between clients and real estate professionals.
• Order reports and services (e.g., pest control, appraisals, credit reports) under a licensee's direction.

Client Engagement & Communication

• Serve as a point of contact for homebuyers, guiding them through purchasing while supporting real estate professionals.
• Communicate with principals and service providers regarding transaction timelines and service completion.
• Provide a seamless experience from contract signing to closing, ensuring all needs are met.
• Offer a warm handoff to Onsite Community and Club team members.
• Support buyers with licensed inquiries and direct them to the appropriate contacts.

Contacting & Lead Generation

• Contact potential clients to gauge interest in broker services and refer them to agents.

Document Handling & Compliance

• Prepare and complete documents under the supervision of real estate agent.
• Deliver, pick up, and obtain signatures on transaction documents.
• Cannot discuss the content or significance of documents with clients.
• Check transaction documents for completeness; a licensed agent must determine final compliance.
• Maintain a CRM system (e.g., Salesforce) to track buyer engagement and follow-ups.

Mortgage Loan Brokerage Support

• Assist brokers in fulfilling mortgage obligations but cannot negotiate terms.
• Provide written, factual loan information from broker-prepared materials.
• Notify borrowers about missing information in applications.
• Enter borrower information in loan applications or databases.
• Contact lenders for loan status updates and relay information.

Customer Service & Problem-Solving

• Provide exceptional guest service, mitigating challenges in the home-buying process.
• Act as a liaison between buyers and builders to resolve concerns.
• Support buyers with licensed inquiries and direct them to the appropriate contacts.

New Home Buyer Support

• Ensure a seamless experience for new home buyers from contract to closing.
• Act as a point of contact for new home buyers.
• Deliver the highest level of guest service and mitigate traditional real estate buying pain points.
• Engage builders/developers on behalf of the home buyer to resolve the item.
• Direct new home buyers to the proper contacts throughout the sales journey.
• Introduce the homeowner to a design center consultant.
• Present Club memberships to new home buyers.
• Warm transition and handoff to the Onsite Community and Club cast members.

Qualifications & Skills:

• 3+ years of real estate experience or equivalent customer service/hospitality experience.
• Valid CA real estate license
• Exceptional interpersonal and communication skills, both written and verbal.
• Ability to collaborate with multiple stakeholders and work in a dynamic, fast-paced environment.
• Strong organizational skills with the ability to prioritize and manage multiple tasks.
• Proficiency in Microsoft 365 tools, CRM platforms (e.g., Salesforce), and other technology tools.
• Ability to maintain confidentiality and uphold brand integrity.
• Experience in problem-solving, conflict resolution, and customer engagement.
• A valid Driver's License.

Education:

• Undergraduate degree or equivalent experience preferred.

Our Benefits:

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

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The hiring range for this position in California is $28.00 - $30.80 per hour. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered