Guest Services Manager

仕事内容:

職責／担当・主要業務:

• Supervise daily operation of Guest Services team
• Lead team of Guest Services Hosts/Hostesses; follow-up on daily assignments
• Handle any guest service issues and follow through with guest service recovery
• Assist with Groups & Weddings depending on assignment
• Build daily work schedules for Guest Services Hosts/Hostesses
• Implement training and development for Guest Services
• Lead and mentor team through meetings and 1:1’s
• Continually seek new opportunities to create memories for our Guests
• Supervise the daily bank-out process for crew
• Assist in all other areas of Guest Services and/or the Crew Services Office
• Actively participate in all Castaway Cay job responsibilities associated with position and line of business as advised by leadership
• Complete additional job responsibilities, as assigned by leadership, based on operational need
• Follow all company set policies and procedures, along with all maritime and ship rules, regulations and procedures
• Participate in Emergency Duties as specified in the ship Assembly Plan

必須要件:

• Minimum 3 years recent experience in Housekeeping Leadership, within the last 5 years
• Large, luxury ships experience REQUIRED
• Knowledge of Immigration and Customs regulations
• Cash handling experience
• Proficient with PC based data bases, and Microsoft systems
• Ability to balance multiple tasks simultaneously
• Be able to speak, read and write proficient English
• Enjoy working in a high-volume, fast-paced, guest-service oriented environment
• Appreciate diversity among guests and crew

望ましい経験／スキル:

• Tourism and Hospitality classes/certifications a plus
• Multilingual preferred

その他:

This is a SHIPBOARD role.

Applicants must:

• Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
• Be committed to the position you are applying for at least 2-3 contracts before a transfer or promotion
• Be willing to follow and perform safety role, emergency duties and/or associated responsibilities as specified in the ship Assembly Plan
• Be willing and able to uphold the general safety management responsibilities specified in the Safety Management System in areas and operations under their control
• Be willing to follow and embrace United States Public Health requirements and guidelines as well as Environmentality requirements and Company practices
• Be willing to share a cabin with other crew members and appreciative of working and living in a multi-cultural environment
• Be comfortable living in a confined space with strict rules and regulations
• Adhere to a structured lifestyle, personally and professionally

Your Responsibilities:

• Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
• Complete a pre-employment medical
• Obtain a criminal background check
• Bring approved work shoes

**Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.