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Customer Success Manager

応募 後で応募 Job ID 10123360 勤務地-都市 ニューヨーク, ニューヨーク州, アメリカ合衆国 勤務地-国 Disney Advertising 掲載日 2025/06/02

仕事内容:

A part of Disney’s powerful suite of advanced advertising solutions, Disney Campaign Manager is Disney's owned and operated Self-Service platform, enabling brands and agencies of all sizes to plan, activate, and track campaigns in a matter of minutes.  Advertisers & Agencies alike have access to a self-managed service solution that gives them the choice and control to tell their story in Disney’s premium streaming TV environment. As a part of the Ad Sales, Marketing & Partnerships team, the Disney Campaign Manager Customer Success team works with various cross-functional groups to provide our clients with the platform education and support they need to run successful campaigns and grow their businesses on Disney’s premium content offering.

We are seeking a Customer Success Manager who will build a positive experience for clients, bring an entrepreneurial spirit, grow revenue, and ensure client happiness & retention.  You will play a critical role in building strong relationships with our agency and direct brand clients, as well as internal sales teams, utilizing deep knowledge of the product being sold and technical expertise to drive and increase the adoption and utilization of company products. Your goals are to ensure client satisfaction, drive product adoption, upsell and cross-sell, ensure retention, and identify areas of improvement for the platform, escalating issues, and identifying growth opportunities in a one-to-many fashion. In this role, you'll work closely with ad sales, operations, product, and marketing to ensure our clients & internal stakeholders are successful leveraging Disney Campaign Manager.  If you are someone who has excellent critical thinking and problem-solving skills, strong interpersonal skills, and you're a self-starter who will seek and advocate for clients, then this is a great role for you.

Responsibilities and Duties of the Role:

CUSTOMER FOCUSED:

  • Educate customers on product features, functionality, and best practices to maximize platform adoption & promote retention.  Leverage expertise in the product, CTV landscape, and client objectives to drive upsell and retention opportunities.

  • Identify areas of opportunity with top clients, becoming their trusted advisor and advocate, understanding clients’ unique business requirements, challenges, and objectives to support & advocate for their success

  • Address customer inquiries, issues, and concerns promptly and effectively, collaborating with internal teams (e.g., Ad Operations, Product), to provide timely resolutions

  • Engage with clients in a one-to-many format, identifying opportunities to grow adoption & revenue, including hosting webinars, creating resources, and partnering with marketing for client outreach.

CONTRIBUTIONS TO THE WIDER AUTOMATION BUSINESS:

  • Identify and implement strategies to optimize self-service operations and scale revenue with a one-to-many strategy.

  • Develop new workflows, documentation, presentations, and sales tools to support the adoption of the self-service platform within the ad sales organization.

PRODUCT CONTRIBUTIONS:

  • Collect and relay customer feedback to internal teams, contributing insights that shape product enhancements and roadmap decisions.

  • Partner with cross-functional teams, including sales, marketing, and product, to align strategies and enhance the customer experience.

Required Qualifications & Skills 

  • Minimum of 3 years of experience in Customer Success, Account Management, and/or Client Services, with a track record of developing new accounts

  • Stellar presentation, communication skills, both written and verbal

  • Product and technical aptitude with demonstrated experience translating customer needs into platform features & solutions

  • Excellent interpersonal skills with the ability to build authentic relationships – both client-facing and internal - and deal effectively with relational challenges as they arise

  • Self-motivated & organized; can multitask & prioritize

  • A strong interest in providing solutions for marketers and growing small businesses

  • Cross-group collaboration skills and an ability to thrive in a start-up-like environment with minimal guidance, with a “get things done” attitude.

Preferred Qualifications 

  • Experience with API integrations, Ad Tech tools or other scaled advertising approaches

  • SaaS experience

Required Education

  • High School Diploma or equivalent

Preferred Education

  • Bachelor’s degree

#DisneyAdvertising


The hiring range for this position in New York, NY is $98,700.00 to $120,500.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.


Disney Advertising について:

Disney Advertisingは、リニア、デジタル、ソーシャル、オーディオ、広告サポートのストリーミング事業を通じて、The Walt Disney Companyのエンターテイメントとスポーツの広告販売と統合マーケティングを担当しています。これには、ABC, ABC News, Disney+, Disney Channels Worldwide, Disney Digital, ESPN Networks, ESPN+, Freeform, FX, National Geographic, HuluおよびABCが所有する8つのローカルステーションが含まれます。

The Walt Disney Company について:

The Walt Disney Companyは、その子会社・関連会社とともに、多様性あふれる国際企業として、Disney Entertainment、ESPN、Disney Experiencesの3事業を柱に、ファミリー向けエンターテインメントとメディアの世界をけん引しています。1920年代に小さなアニメ・スタジオとしてスタートしたDisneyは、今日のエンターテインメント業界において卓越した存在となりました。ディズニーは今後も、子供から大人まで、ご家族のだれもが楽しめる一流の物語や体験を生み出し続けます。Disneyのストーリーやキャラクター、体験は、世界中のあらゆる場所の消費者やお客様に届けられています。当社は40カ国以上で、従業員とキャストメンバーが一丸となり、世界的にも地域的にも歓迎されるエンターテインメント体験を創出しています。

このポジションは Disney Advertising Sales, LLC という事業部門の一つである Disney Advertisingでのお仕事です。

Disney Advertising Sales, LLC は機会均等雇用主です。応募者は、人種、宗教、肌の色、性別、性的指向、ジェンダー、性自認、性表現、国籍、家柄、年齢、配偶者の有無、軍役経験の有無やその地位、健康状態、遺伝情報や障がい、または連邦法や州法、地方法で禁止されているその他の法的根拠に関係なく、雇用の検討対象となります。Disneyは、すべての人々のアイデアと決断が、成長、革新、最高のストーリーの創造に役立ち、絶えず進化する世界において、価値ある存在になれるよう支援するビジネス環境を支持します。

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  • 営業, ニューヨーク, ニューヨーク州, アメリカ合衆国削除