UX Researcher II, Disney+ Hotstar

KEY RESPONSIBILITIES:

• Conduct user research on various aspects of products and experiences using methods such as usability studies, projective techniques, and contextual inquiry
• Regularly engage with users to understand their needs and pain points
• Collect and analyze user behavior through qualitative studies, call-listening, ethnographic studies, surveys, benchmark studies, and online experiments (A/B testing)
• Collaborate with Product Designers, Product Managers, Engineers, and other User Experience Researchers (UXRs) to identify research opportunities
• Advocate research findings to diverse audiences through written reports, storyboards, and presentations

SKILLS & ATTRIBUTES FOR SUCCESS:

• Knowledge of qualitative and quantitative user research methodologies, including experimental design, surveys, focus groups, in-person and remote usability testing, ethnographic field research, and more
• Keen interest in UX design processes and methodologies. An interest in exploring new methodologies
• Entrepreneurial mindset with a focus on translating research insights into impactful product experiences, a proven ability to work within tight timelines, and excellent project management skills. Experience working in high-paced product startup environments is preferred
•  Understanding behavioral analytics and following data-driven decisions
• Passion for research and testing, with a desire to collaborate with creative contributors in Agile project teams. A portfolio demonstrating complex system research and user testing outcomes for web, LR(living room devices), and mobile experiences
• Strong multitasking skills and the ability to connect the dots between multiple projects while aligning with the core product and business values
• Willingness to work independently and collaboratively, thrive in fast-paced environments with tight deadlines, and efficiently handle high-volume tasks
• Good communication skills to confidently present research findings to various audience types and seniority levels, providing valuable insights that drive tangible value and execution of research and testing outcomes.